Shipping policy

Shipping Policy

N'Joy ships within the United States.

Shipping Cost

Free standard shipping on every order.

Processing

Every kit is produced to order. For custom photo kits, we review your image before production. If your photo needs adjustment, we contact you first, and production begins once it's approved.

Tracking

When your order ships, you'll receive an email with your tracking number so you can follow it on the carrier's website.

Damaged in Transit

If your order arrives physically damaged, notify us within 48 hours of delivery with a photo of the damage and your order number. See our Refund & Return Policy for full details.

Questions About Your Order?

Email ABF@ABFOhana.com or call 1-800-383-5393, Monday–Friday, 8am–5pm PST. We typically respond within 24 hours.